Senior Manager, Card Servicing Operations - Bali, Indonesia

Capital One · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 50000000 - 80000000
Capital One is seeking a highly skilled and experienced Senior Manager to lead our Card Servicing Operations team in Bali, Indonesia. This role offers a unique opportunity to work in a dynamic and fast-paced environment, contributing to the success of our global operations. The ideal candidate will have a strong background in card servicing, excellent leadership skills, and a passion for delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Oversee and manage the day-to-day operations of the Card Servicing team, ensuring high levels of efficiency and customer satisfaction.,Lead and mentor a team of professionals, fostering a culture of continuous improvement and innovation.,Develop and implement strategies to enhance customer experience and satisfaction.,Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.,Collaborate with cross-functional teams to ensure seamless integration of card servicing operations with other business units.,Stay updated with industry trends and best practices, and drive initiatives to incorporate new technologies and processes.,Ensure compliance with regulatory requirements and internal policies related to card servicing operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Finance, or a related field.,Minimum of 10 years of experience in card servicing operations, with at least 5 years in a leadership role.,Proven track record of successfully managing and leading teams in a fast-paced environment.,Strong understanding of card servicing processes, including authorization, clearing, and settlement.,Excellent leadership, communication, and interpersonal skills.,Proficiency in English, both written and spoken.,Knowledge of Indonesian language and culture is a plus.

🛠️ Keahlian

Leadership and team managementProcess improvement and optimizationCustomer service and relationship managementData analysis and reportingRegulatory compliance and risk managementTechnical skills in card servicing systems and technologies
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