Customer Service Specialist - Logistics & Forwarding

Join PT. Milenial Solusi Internusa as a Customer Service Specialist in Logistics & Forwarding and take the next step in your career in Bali’s thriving logistics sector. This role offers a competitive salary, professional growth opportunities, and the chance to work with a dynamic team in Badung, Bali. As a Customer Service Specialist, you will be the first point of contact for clients, ensuring their queries and concerns are addressed promptly and professionally.

At PT. Milenial Solusi Internusa, we are committed to delivering exceptional logistics and forwarding services. Our team is dedicated to providing top-notch customer service, and we believe that your skills and enthusiasm will help us continue to exceed our clients' expectations. This role is perfect for someone who is passionate about customer service, has a strong communication background, and is eager to make a difference in the logistics industry.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to clients, ensuring their queries and concerns are addressed promptly and professionally.
• Handle and manage customer complaints, resolving issues to the client's satisfaction.
• Assist in the coordination and execution of logistics and forwarding services, ensuring timely and efficient delivery.
• Maintain accurate records of customer interactions and service requests using CRM software such as Salesforce or HubSpot.
• Collaborate with the team to improve customer service processes and implement best practices.
• Stay up-to-date with industry trends and regulations to provide informed advice to clients.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures related to customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the logistics or forwarding industry.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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