Customer Relations Specialist - Xpeng (Talent Pool)

Join Erajaya as a Customer Relations Specialist for Xpeng and play a pivotal role in delivering exceptional customer experiences in Indonesia’s fast-growing electric vehicle market. This contract position offers a dynamic environment where you’ll leverage your expertise in CRM tools like Salesforce and Zendesk to manage customer interactions, resolve issues, and ensure high satisfaction levels. Based in Jakarta Raya, you’ll work closely with a team of passionate professionals to support Xpeng’s mission of making electric vehicles accessible and affordable for Indonesian consumers.

As a Customer Relations Specialist at Erajaya, you’ll be at the heart of our customer service operations, using your strong communication skills and problem-solving abilities to build lasting relationships with Xpeng’s valued customers. You’ll handle inbound and outbound customer inquiries, provide product information, and assist with order processing, all while maintaining a high level of professionalism and empathy.

📋 Tanggung Jawab Pekerjaan

• Manage and monitor customer interactions through Salesforce and Zendesk to ensure timely and effective resolution of issues.
• Provide exceptional customer service by addressing inquiries and concerns with a focus on customer satisfaction.
• Assist with order processing, including order status updates and tracking information.
• Collaborate with the sales and marketing teams to gather feedback and insights to improve customer experiences.
• Stay up-to-date with Xpeng’s product offerings and industry trends to provide accurate and valuable information to customers.
• Participate in quality assurance processes to maintain high service standards.
• Support the team in developing and implementing customer service best practices and procedures.
• Contribute to the continuous improvement of customer service processes and tools.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer service, customer relations, or a similar role.
• Proven expertise in using CRM tools like Salesforce and customer service platforms like Zendesk.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Excellent problem-solving and analytical skills.
• Ability to work well in a team and manage multiple tasks in a fast-paced environment.
• Customer-centric mindset with a focus on delivering exceptional service experiences.
• Familiarity with the electric vehicle industry is a plus.

🛠️ Keahlian

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